Job Title: 2nd Line Engineer
Location: London (Remote with occasional office and client site visits)
Job Description: An expanding company in London is seeking a dynamic and experienced 2nd Line Service Desk Engineer. This role suits individuals thriving in a fast-paced environment, supporting client solutions within an operationally mature team.
Key Responsibilities:
·Deliver prompt support responses and technical resolutions.
·Configure, support, and maintain hardware and software solutions (Windows, Apple OS, Office & Microsoft365, Active Directory, remote access, Disaster Recovery & backup).
·Manage physical servers, networking, SAN infrastructure, virtualized solutions, security, and Azure.
·Respond to proactive monitoring alerts and manage client solutions (Azure Backup, VMware, SAN storage).
·Update and deploy new technologies while ensuring client documentation is up-to-date.
·Mentor and assist 1st Line Service Desk Engineers.
Requirements:
·At least 3 years’ experience as a Service Desk Engineer.
·Certification in ‘Microsoft 365 Certified: Fundamentals’ or ‘Microsoft Certified: Azure Fundamentals’.
·Strong communication skills, emotional intelligence, proactive, organized, and detail-oriented.
·Understanding of ITIL v3/v4 principles (Change and Release Management, Service Introduction, Service Asset, and Configuration Management).
Technical Skills:
Microsoft Windows & Apple OS
Microsoft Server (2012-2022)
Microsoft Office 365 suite (Exchange Online, Teams, SharePoint, etc.)
Microsoft AD, Windows Server, Exchange Server, RDS
Hosted Telephony Administration (RingCentral/8x8)
Server & SAN solutions (Dell/HPE)
Backup & DR (Microsoft/Veeam/BackupExec/Azure)
An understanding of:
Virtualization Management
Networking
Firewall Administration
Microsoft Azure
Microsoft PowerShell & Scripting
If this sounds like the next step in your career, please feel free to reach out to Luke Hodges on LinkedIn or Apply Now