Technical Support Specialist / Customer Success Specialist
Location: Laren - Netherlands (Fulltime)
Salary: €4,000 - €5,500 per month
Are you a customer-focused, tech-savvy professional with strong communication skills? We’re seeking a Technical Support Specialist to join a dynamic SaaS company in the fashion industry. You’ll play a critical role in ensuring customer satisfaction by delivering exceptional technical support and guiding clients to maximise the value of innovative B2B platforms.
This role offers the opportunity to work in a fast-growing, entrepreneurial environment with a fun, informal, and professional culture.
Key Responsibilities
Provide first-level technical support for B2B platforms, troubleshooting and resolving technical issues.
Collaborate with the development team to identify, address, and resolve technical challenges, and communicate solutions to customers.
Proactively monitor platforms and infrastructure to prevent potential issues.
Assist customers in optimising their use of the platform, providing guidance and training as required.
Continuously improve support processes, tools, and workflows to enhance customer satisfaction and operational efficiency.
About You
You’re a structured, ambitious, and pragmatic problem-solver who enjoys working collaboratively to deliver excellent customer experiences. You also bring:
At least 2 years of experience in a technical support role, preferably within a SaaS business.
Familiarity with XML, APIs (including REST APIs), and a strong technical troubleshooting skill set.
Experience with SaaS platforms, data configurations, ERP solutions, and integrations.
Proven ability to meet or exceed technical support KPIs.
Excellent communication skills in English and a minimum A-level proficiency in Dutch.
Knowledge of B2B platforms and the fashion industry (a plus).
A resourceful, hands-on approach with high energy and personal drive.
What We Offer
A competitive salary ranging from €4,000 to €5,500 per month.
Hybrid working environment, with flexibility to work remotely part-time.
A professional, entrepreneurial, and collaborative team culture.
Opportunities for personal and professional growth in a fast-growing SaaS company.
The chance to contribute to the success and evolution of innovative software solutions tailored for the fashion industry.
If you’re ready to make a significant impact in a customer-centric technical support role, we’d love to hear from you.
Apply now with your CV and a cover letter.